FAQs – South Shore

Frequently Asked Questions

ABOUT US

Are you insured?

Yes, we have full liability insurance for all of our products. You can view our insurance policy at our Insurance Page.

Which cities do you deliver to?

We deliver to the entire Los Angeles County area, along with some parts of Ventura and Orange County and Riverside and San Barnardino Counties, as well as San Diego County and the Antelope Valley area. For a full list of all cities we deliver to please view our Delivery Chart. If your event is outside of our delivery area you can still give us a call at (800) 873-8989 to see if we will be able to deliver, sometimes, based on the day or how many orders we have going out, we might be able to go out further than usual.

Do you deliver to parks?

Yes, we deliver to all parks that allow inflatables. Please consult the city/park you are having your event at for more details. View our Park Inflatable Rental page for more information on contacting parks, park rental process, and which parks don’t allow inflatables.

How long have you been in business?

We have been providing inflatable, interactive games, and other party equipment rentals since 1996. View our About Us page for more information.

Are you hiring?

We are always looking for skilled people who have great customer service skills. Please refer to our employment opportunity page for more information.

RENTAL PROCESS

Do I need to place a deposit?

Yes, a rental deposit is usually required. When reserving online a 10% rental deposit will be required. When reserving over the phone only a credit card number will be required to make a reservation. The remaining balance can be paid C.O.D. upon delivery or with a credit card or check paid before the delivery date.

How far in advance should I reserve?

We recommend you reserve about 1-2 weeks in advance. Since we have a limited number of certain styles of products it is a good idea to reserve weeks ahead of time to ensure availability. For park orders it is required to reserve at least 3 days before the event date for insurance processing.

Do you deliver and set up the inflatables?

Yes, we handle the delivery, setup and pick up for all inflatable games; however, delivery of tables, chairs and tents is only “curbside delivery.” We will coordinate with you for the delivery and pickup times so the products are set up before your event starts and picked up after your event finishes.

What is "curbside delivery?"

“Curbside delivery” is strictly a drop-off of the items to the address requested. Setup of tables, chairs and tents is the responsibility of the renting party. We will drop off all items at the address requested and return to pick up the items. We ask that you prepare the items for pick-up just as they were dropped off; that is to say that tables, chairs and tents should be folded and put away as they were dropped off.

What is your cancellation policy?

If you must cancel your reservation for any reason, we require you give us a 3 day notice before your event day. To view our full cancellation policy please view our Terms and Agreements.

What if it rains on the day of the event?

Please refer to our Rain Policy found in our Terms and Agreements.

Is the Blower included?

Yes, the blowers used to pump the inflatables are included in the rental price.

Is a Generator Included?

No, if you do not have electrical power available at your setup location than you MUST rent a Generator as well. If you do have a Portable Generator and want to use that instead of renting one, you must contact us to make sure it will have enough power to support the inflatable/game/concession.

Is it normal to tip the driver?

Yes, tipping is greatly appreciated by our drivers. Generally in the U.S. it is customary to tip 10%-15% for services based on the level of service. Party rentals are considered a service since you technically do not purchase anything nor pay sales tax because of it. You can also read this article on our Blog that talks more about why tipping is appreciated by our drivers: “Should I tip the bounce house guy.”

ABOUT OUR PRODUCTS

How are your products cleaned?

All of our products are fully disinfected and cleaned after every use. We take hygiene very seriously, that is why we fully inflate every product at our warehouse and clean them after they are returned.

For more information on the cleaning and disinfecting process please review: Magic Jump Rentals Cleaning Procedure

How old are your inflatables?

All of our inflatables are fairly new, almost none of our inflatables are more than 4 years old. We always renew our products to make sure they have all of the latest safety features in the industry.

Are your inflatables and games safe?

Yes. All of our inflatables have safety rules near the entrance which must be followed by all users. Our inflatables also have all of the latest safety features that are in the industry. We are also a member of S.I.O.T.O. (Safe Inflatable Operators Training Organization). View our Safety page for more information.

What age groups are the inflatables for?

Inflatables are generally good for all ages. Some inflatables are more suited for smaller kids, some more suited for teens or adults. Please refer to each products page or contact us for more detail.

What happens if a product malfunctions?

It is rare for a product to malfunction, but if it does happen during your event we recommend you give us a call so we can help access the problem. If it is needed, we will send out a driver or someone from our company to fix the problem or bring a replacement product.

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